Terms and Conditions of our Services

Undercover Undercoaters
Terms and Conditions of our Services

1. Independent Ownership and Liability
Each Undercover Undercoaters location is independently owned and operated. By scheduling an appointment, you expressly agree to do business solely with your local Undercover Undercoaters business. You acknowledge that you are not a customer of the Undercover Undercoaters franchisor and that the franchisor has no liability or responsibility for any claims, damages, or disputes arising from the products, services, or operations of any independently owned and operated Undercover Undercoaters location.

2. Service Area and Vehicle Condition
   2.1 Service Area
   Our pricing is based on your vehicle being located within our designated service area. Services outside this area may incur additional fees.

2.2 Access Permission and Liability
By booking our services, you confirm that Undercover Undercoaters has permission to access and perform work at the scheduled location at the time of service, whether it is your property or a third-party location (including commercial properties and parking lots). You are responsible for ensuring that our presence and work comply with all relevant laws, regulations, and property rules. If we are denied access, asked to leave, fined, or incur additional costs due to lack of proper authorization, you agree to pay for the full cost of the scheduled service and reimburse Undercover Undercoaters for any fines, penalties, or additional expenses incurred.

2.3 Vehicle Accessibility
You must provide unrestricted and easy access to your vehicle at the scheduled time and location, ensuring there is sufficient space for our technicians to work safely. If the vehicle is difficult to access, requires special arrangements, or if delays occur due to accessibility issues, additional charges may apply. Undercover Undercoaters reserves the right to reschedule or cancel the service if access issues cannot be promptly resolved.

2.4 Vehicle Condition
Your vehicle must be in safe working order suitable for undercoating services. Undercover Undercoaters is not responsible for any issues arising from pre-existing mechanical problems, defects, or damage. You are obligated to inform us of any known mechanical issues, defects, or safety concerns prior to the commencement of services.

3. Limitation of Liability
   3.1 Personal Items
   Undercover Undercoaters is not liable for any personal items left inside or on the vehicle. Please remove all valuables before our service begins.

3.2 Coverage Limit
Our liability is limited to a maximum of $5,000 per visit for any damages or losses incurred during the undercoating process.

3.3 Additional Coverage
If you require additional liability coverage, it is available at a cost of $50 per $1,000 of coverage, up to an additional $10,000. Please contact us at least 2 business days prior to your service to arrange this coverage.

3.4 Insurance Claims
In the event of any damage to your vehicle, you agree to file a claim and seek compensation with your personal insurance provider first. Undercover Undercoaters' insurance is secondary to your primary insurance. You must complete our damage form and include your personal insurance policy details along with all documentation and correspondence related to the damage claim with your insurance provider prior to us submitting your claim to our insurance company. Nothing contained herein requires us to file a claim with our insurance company.

3.5 Exclusions
Undercover Undercoaters is not liable for any damages beyond the vehicle itself, including but not limited to damage to non-vehicle property, mechanical failures unrelated to our undercoating services, accidents occurring outside the scope of our undercoating services, and indirect, incidental, or consequential damages.

4. Booking and Payment
   4.1 Booking Confirmation
   Services may be confirmed verbally, via email, or text message. If we do not have a valid payment method on file, we reserve the right to cancel or reschedule the service to a later date. Please ensure all booking details are accurate to avoid any delays or rescheduling.

4.2 Payment Terms
Payment is due at the time of service unless otherwise agreed upon. We accept major credit cards, debit cards, and other approved payment methods. Providing a valid payment method when booking helps secure your appointment. We reserve the right to charge late fees, collection costs, and attorney fees for any unpaid services. Unpaid services over 90 days will be reported to collection bureaus.

4.3 Cancellation Policy
Cancellations must be made at least two (2) business days in advance to avoid fees. Late cancellations or no-shows may incur a fee of up to 50% of the scheduled service cost. If we need to cancel or reschedule due to the absence of a valid payment method or other issues, we will notify you promptly to arrange a new appointment.

5. Customer Responsibilities
   Customers are responsible for removing all personal items from the vehicle before undercoating services begin. Ensure that Undercover Undercoaters has the necessary access to your vehicle's location during the scheduled service time and that we have permission to perform the required work.

6. Service Modifications
   6.1 Changes to Services
   Any changes to the agreed-upon services must be communicated and approved in advance. Additional services may incur extra charges.

6.2 Custom Quotes
For vehicles that are exceptionally large, have significant undercarriage damage, or require special attention, Undercover Undercoaters will provide a custom quote. These quotes are subject to change based on the actual condition of the vehicle upon inspection.

7. Dispute Resolution
   7.1 Claims Process
   Any disputes or claims must be reported within 48 hours of the service date. Undercover Undercoaters is not liable for any issues not brought to our attention within this timeframe.

7.2 Governing Law
These Terms and Conditions are governed by the laws of the Commonwealth of Massachusetts. Any legal disputes will be handled within this jurisdiction.

8. Miscellaneous
   Undercover Undercoaters reserves the right to update or modify these Terms and Conditions at any time. Updated terms and conditions will be made available on our website or provided upon request. If any part of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue to be valid and enforceable. These Terms and Conditions constitute the entire agreement between Undercover Undercoaters and you, superseding any prior agreements or understandings.

9. No Guarantee of Results
   Undercover Undercoaters strives to provide the highest quality undercoating services. However, we do not guarantee specific results, as the outcome can be influenced by the vehicle's condition, age, materials, and environmental factors.

10. Right to Refuse Service
    Undercover Undercoaters reserves the right to refuse service to any vehicle that does not meet our minimum safety or condition requirements, or which poses a risk to our staff or equipment.

11. Indemnification
    Customers agree to indemnify and hold harmless Undercover Undercoaters, its employees, and agents from any claims, damages, or expenses arising from the use of our services, except in cases of gross negligence or willful misconduct by Undercover Undercoaters.

12. Privacy Policy
    Undercover Undercoaters respects your privacy. Any personal information collected during the service process will be handled in accordance with our Privacy Policy, which is available on our website or upon request.

Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact our Customer Service Team at info@undercoverundercoaters.com or call 888-711-6001.

Effective Date: January 1 2025
By scheduling an appointment and using our undercoating services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.